Return Policy

Returns will be accepted up to 7 days after purchase or arrival of product. Returns exceeding the 7 day limit will not be accepted. Products that are damaged will not be accepted (excluding manufacturing faults).

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Damage includes but is not limited to broken/ torn/ cut packaging including jars,cracked or broken melts, candles or diffuser reeds, candle wicks that have been lit.

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Change of Mind Returns will only be accepted where the product was unused, remained in its original packaging and in its original unused condition. Change of Mind Returns can only be used for exchange purposes.

Refund Policy

Refunds will be given in these circumstances.

Faulty Returns (Manufacturing fault not consumer fault) products will be refunded in full upon return and receipt of the faulty product. Melburnco reserves the right to determine what constitutes a manufacturing fault and what is deemed a consumer fault

All returns will be at customer cost unless authorised by Melburn Co

Refunds will be given in these circumstances.
All returns will be at customer cost unless authorised by Melburn Co

Shipping Policy

We offer a flat shipping rate of $15 Australia wide via courier and $20 Australia wide with Australia Post Express. This includes shipping, packaging, tracking and insurance. Free shipping is offered on orders over $150. Local Pick up can be arranged from Pakenham, Victoria